PRIVACY POLICY

When you browse our storefront, create a customer account, place an order, or interact with our customer care suite, we collect the necessary information required to fulfill your request:

• Contact & Identification Data: Full name, email address, mobile phone number.
• Shipping & Billing Data: Flat/house number, street, area, landmark, city, state, PIN code, country.
• Account Credentials: Encrypted password hashes (salted with bcrypt, 12 rounds). We never store plaintext passwords.
• Order & Customization Data: Purchased styles, selected sizes, colours, order timestamps, and custom uploaded artwork or text submitted via the EFFOXCO Customizer.
• Technical & Session Data: IP address, browser type, device identifiers, and session cookies strictly for authentication and shopping bag continuity.

We use your information strictly for legitimate commercial and operational purposes:

• Processing and fulfilling apparel orders, packaging, and courier dispatch.
• Sending transactional updates: order confirmations, dispatch tracking, and delivery receipts.
• Customer support, order inquiries, size exchanges, and grievance resolution.
• Preventing fraudulent transactions and unauthorized account access.
• Improving website performance, catalog availability, and user experience.
• Sending curated private release updates and drops only if you have actively opted into our newsletter. You may unsubscribe anytime.

EFFOXCO partners with Razorpay Software Private Limited, an RBI-regulated and PCI-DSS Level 1 certified payment aggregator, to process all online transactions (UPI, Credit Cards, Debit Cards, Net Banking, and Wallets).

EFFOXCO does not sell, rent, trade, or monetize customer data. We only share minimal required data with verified third parties under strict confidentiality:

• Courier & Logistics Partners: Delivery name, destination address, and mobile phone number for delivery coordination and OTP verification.
• Payment Processors: Transaction amount, order ID, and billing metadata for payment verification and fraud defense.
• Statutory & Law Enforcement Authorities: Only when strictly mandated by applicable Indian law, court order, or governmental inquiry.

We utilize essential HTTP-only cookies and browser storage strictly to maintain your session, authenticate client suite logins, and retain shopping bag items:

• effoxco_customer_token: Encrypted HTTP-only authentication cookie ensuring secure account access.
• effoxco_cart_v1: Local browser storage to persist items in your shopping bag across page navigations.

We implement industry-standard physical, electronic, and managerial safeguards to prevent unauthorized access, alteration, or disclosure of your personal data. Transactional records are retained only as long as required by applicable tax, e-commerce, and accounting regulations in India.

As a valued EFFOXCO client, you have the right to:

• Access and review your saved personal information and delivery addresses via the Account Dashboard.
• Update or rectify inaccurate profile information through your Account Settings.
• Request closure of your customer account and deletion of non-statutory records.
• Opt out of marketing communications at any time with a single click.

In compliance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, EFFOXCO has appointed a designated Grievance Officer: